Our Policies

At TLC Hygiene Matters, we recognise the significance of having policies in place for any business. Therefore, we have developed and implemented the following policies to ensure we operate in compliance with relevant laws and regulations. If you have any questions or need further clarification regarding our policies, please do not hesitate to contact us here.

health & safety


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At TLC Hygiene Matters, safety and quality workmanship are our top priorities. We strive to protect our employees, sub-contractors, customers, and the public from health hazards by adhering to strict safety standards. To achieve this, we maintain an Occupational Health and Safety Management System (OHSMS) that is compliant with the ISO 45001:2018, covering all aspects of our operations.

environmental policy


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TLC. HYGIENE MATTERS upholds environmental policy as a fundamental value that sets us apart from other service providers. We believe in sustainable business practices that aim to reduce our impact on the planet. Our commitment to protecting the environment ensures that we mitigate any negative effects our products or services may have on the local communities we serve. Through continuous improvement and setting objectives and targets, we identify areas for improvement and prevent potential environmental impacts or pollution.

Quality Policy


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At TLC. HYGIENE MATTERS, we pride ourselves in delivering high-quality services to our valued customers. Our quality policy is based on building strong customer relationships founded on trust and integrity.

To ensure that we consistently meet our customers’ expectations, we have implemented a quality management system compliant with ISO 9001:2015. Our team members receive ongoing training and support to continually improve their skills and effectiveness in delivering quality workmanship.

employment policy

Employment Policy

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TLC. HYGIENE MATTERS is committed to providing equal opportunities in employment. We actively support the local communities in which we operate by utilizing local employment agencies to recruit Australian Indigenous and Torres Strait Islander peoples. We provide training and development programs that enable our successful candidates to become valuable team members and achieve their career goals within our business.

green policy

Green Policy

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TLC. HYGIENE MATTERS is committed to sustainable and environmentally friendly practices. Our green policy is reflected in our selection of cleaning products, which must meet strict criteria to be considered safe and eco-friendly. We prioritize the safety of people, pets, and the planet and will not use any products that could cause harm. Our policy is deeply ingrained in our company culture and guides our daily operations.