QUALITY POLICY

TLC. HYGIENE MATTERS quality policy is built on the foundations of trust and integrity in the relationships we build with our valued customers.

TLC. HYGIENE MATTERS quality management system has been designed in accordance with ISO 9001:2015 ensuring our team have the training and knowledge to continually improve their effectiveness in the delivery of quality workmanship for our valued customers.

QUALITY POLICY

TLC. HYGIENE MATTERS quality policy is built on the foundations of trust and integrity in the relationships we build with our valued customers.

TLC. HYGIENE MATTERS quality management system has been designed in accordance with ISO 9001:2015 ensuring our team has the training and knowledge to continually improve their effectiveness in the delivery of quality workmanship for our valued customers.

Our management team are focused on providing strong leadership to develop the skill base of our team and to identify any quality risk that may effect the customer’s overall satisfaction with our agreed quality standards.

We review our standard operating procedures to ensure firstly best practice is being achieved and that task efficiencies are being improved, we involve our team to supply valuable feedback on any changes we make to ensure it is achievable and an improvement onsite.

Our site inspection reports allow us to monitor the quality of work we are delivering to our valued customers and work collaboratively with our valued customers to discuss any areas of concern with any quality standards and agree on the corrective action needed to immediately rectify the areas of concern.

We follow up and investigate any quality concerns raised by our valued customers immediately to determine the cause and discuss a corrective action plan with our team to firstly rectify the issue and then eliminate the cause from happening again.

TLC. HYGIENE MATTERS is committed to delivering our valued customers the agreed quality standards every time we attend to your business, our team are empowered to provide our management with feedback for any shortfall in our promise to deliver the agreed quality standards.

With great open communication, we guarantee our quality and service will deliver high standards and a strong trusting long-lasting relationship.

Tom Rotumah

Managing Director

TLC. HYGIENE MATTERS

Date: January 2022
Review date: January 2024

meet our team

Register your interest in working with us. We will contact you with opportunities you might be interested in.

Tom Rotumah

Company Director & MD
Tom is a proud Indigenous man growing up in the Bundjalung Nation; and is a long serving member of the local Aboriginal land council, he is a strong advocate for Aboriginal education, skills training, and serves as a business role model, Tom is passionate about creating job opportunities and developing effective pathways into ongoing sustainable employment. 

Tom maintains a strong connection to country, community and culture and knows with his influence he can inspire our young Indigenous people and make a difference to their self – esteem and self – belief to achieve their goals, securing their future careers within the communities they live in.

Shane Richards

Company Director & CEO

Shane brings an extensive career in senior management roles to TLC. HYGIENE MATTERS, specialising in sales and marketing and product development, he co-founded “Get it Done Services” in 2013 a company that quickly became a trusted business partner to some of the country’s biggest blue-chip companies.

In 2017, Shane co-founded TLC Commercial a company that supplies a range of plant-derived safe cleaning products across the country. Shane believes that our communities still face the challenges of how to educate people on the importance of good hygiene, in times of deadly viruses and nasty germs it is clear something needs to be done.

Mark Richards

Company Director
Mark has held senior management roles for past 30 years and takes pride in developing his team into industry leaders and highly effective executives. Mark has an extensive background in fresh food handling and sanitation working with Australia’s largest retailers introducing hygiene manuals and standard operating procedures for fresh food departments.

Mark’s passion for good hygiene and an environment free of germs and toxic chemicals has led to his desire to work in the hygiene industry and make a difference to people’s health.

Our Mission

To deliver a hygienically clean, safe environment free of germs and viruses for all our clients